Management Portal
The office workbook: what your manager checks daily, weekly and at every turnover.
A system, not a seminar · Thelonious C. Jones
The UDI Ultimate System for Real Estate Investors, Landlords & Property Management Startups
Built by Thelonious C. Jones — the full training system for management, contractors and tenants
92 videos3 sectors4 portal filesIncluded with membership
WATCH THIS FIRST — FREE.
Watch this first: what the UDI system is — no card, no signup. The rest of the system starts with the Welcome video inside.
WHAT THIS SYSTEM IS.
This is not a motivational course. It is an operating system for a rental business. Built out of BMT Solutions Group consulting work with property management companies, it hands you the same custom training system in three parts: Management, Contractors and Tenants. Every video is short, direct and about one situation you will absolutely face — late rent, showings, red flags on applications, change orders, move-in and move-out inspections, emergencies, evictions, renters insurance, quality control, scheduling. The system comes with the UDI Tenant Portal files: the Management portal, the Contractor systems portal, the tenant portal document and the tenant video portal.
BROKEN INTO THREE PARTS.
Management. Contractors. Tenants. Everybody trained on the same standard.
Start here
2 videos
- Watch this first: what the UDI system is — free
- Welcome to the system
For Management
36 videos
- Acknowledgment
- Adverse Situations
- Agreeing Vs The Customer is Always Right
- Breath and Smile
- Communication
- Dealing With Residents
- Distractions
- Emergencies
- Emotions and Control
- Friendly, Not Friends
- Giving Chances and Stories
- Handling Complaints
- Honor to Serve
- I Do Not Know
- Move In-Out Process
- Needy Tenants
- Never Talk About What You Cannot Do
- Open House Showing
- Outdoor Equipment
- Plumbing
- Prioritize
- Protect Your Time
- Questions for Former Landlords or Current Employers
- Questions to Ask When Showing Property
- Raise the Rent
- Red Flags to Look For When Showing Your Property
- Saying No
- Solution Oriented
- Take the Emotions Out
- Tenant Interviewing Process
- Tenant Mentality
- Tips For Move In-Out Inspection
- Tips When Showing a Property
- Vendors and Contractors
- What Makes Your Convo More Important Than Mine
- When New Problems Arise
For Contractors
40 videos
- Acknowledge
- Agreeing Vs The Customer is Always Right
- Appointments
- Being Cheap and Cutting Corners
- Changes and Delays
- Changes in Price
- Clean and Safe
- Deliveries Vs Store Runs
- Developing Commercial Accounts and Buying in Bulk
- Distractions
- Do it Right the First Time
- Don't Let the Money Blind You
- Dont Let the Client Work For You
- Establish Basic Policy
- Expand Your Business
- Focus on What You Do Best
- Follow Up and Follow Through
- Get Your Team on the Same Page
- Hiring the Right People
- Honor to Serve
- How to Handle Frustration
- I Don't Know
- Making a Decision
- Manage the Worksite
- Mastery
- Maximize Your Day
- Overpromise and Underdeliver
- Pay Attention to Details, The Small Stuff
- Proactive vs Reactive
- Quality Control
- Saying No
- Scheduling
- Solution Orientated
- Take Photos For Proof
- Taking on Too Much Work
- Time Management
- Top Contractor Complaints
- USP
- What You Cannot Do
- Working on the Weekends
For Tenants
14 videos
- Adding Your Own Flare
- Be Honest
- Communication
- Eviction Process
- False Calls
- Late Rent
- Maintenance Appointments
- Move Out Price List
- Outdoor Equipment
- Renter's Insurance
- Safety
- Water is Our Enemy
- Your Rent May Raise
- Your Responsibility
THE PORTAL FILES COME WITH IT.
These are the working documents behind the training. They are part of the system for members only — they are never handed out for free.
Members
Contractor Systems Portal
Scheduling, quality control, change orders and invoicing laid out for your crew.
Tenant Portal Document
The resident-facing document you hand over at move-in.
Tenant Video Portal
The map that tells a resident which video answers which problem.